Friendly and professional staff.
This was my first experience with Volkswagen and I have to say I was blown away, not only by the vehicles but also by the staff. The Volkswagen Jetta I test drove (then later bought) was so much fun to drive! Ryan McClary definitely made the whole experience of buying a car as stress free as possible. He was incredibly knowledgeable about every vehicle we looked at, then he recommended the Jetta and I loved it! It was a great experience, 10/10, if you need a new or used car definitely go see Ryan!
Keenan made sure that I found a vehicle in my price range and made finding the right car easy. Keenan was very informative without being pushy. He was patient and spent lots of time with me to ensure that I was happy and comfortable with my decision before I bought, as well as spending time explaining how things worked in the car after I bought it. I bought my last car 16 years ago, so few things have changed.
I was on a trip from Edmonton to the coast and had some issues with my DEF/AdBlu after a recent service. On arrival, I drove right to the dealership and explained my situation. Evan, the Service Manager was awesome! He checked the car and immediately knew what the issue was and what part I needed. He promptly got the part ordered and scheduled my car in that afternoon. I explained that if possible, I needed a loaner vehicle for an appointment the next day. It was all looked after! I received a call mid-morning the next day that my repair had been completed. Arrived to pick up my car and it was washed and everything. Strongly recommend these guys - your service department ROCKS! Thank you!
From the moment we arrived, the customer service way outstanding. We found the exact vehicle we were looking, for a fantastic price, but mostly surprisingly, was how much we still talk about the service we received. Brandon was great, even before heading to the dealership. He sent me all the information over the phone about the specific vehicle so that I didn't have to waste my time with a drive. All the information came back great, we wanted to view it. Didn't realize it over the phone, but Brandon is a slightly new salesman however the manager of the branch work with him as well throughout our sale which made us feel at ease. However, when it came to the test drive, Brandon was fantastic on his own. Brandon knew almost everything about this vehicle: history, how it drove, and how to work the features. This was especially pleasantly surprising given the fact that it was a Honda and he was from a Volkswagen dealership. We had previously encountered a salesman at a Honda dealership not knowing anything about the Honda we drove then so that fact that Brandon was able to confidently answer our questions was fantastic! I have already,and will do so more in the future, recommended to family/friends to go to that Volkswagen dealership. Fantastic!
Very pleased with the customer service provided by both Keenan & Bill. Keenan especially since he went out of his way to accommodate us for some issues we were experiencing on more than one occasion. There were a few hiccups along the way but both Keenan & Bill were diligent in making sure we were 100% satisfied with our purchase. Its an experience like that, that will bring us back next year to buy another vehicle from them. Thank you Olga/Shane
Came in looking for a good deal , found a great deal and a great saleman Brandon. My wife is extremely happy, They made us feel very comfortable with no heavy sales pressure. Thanks Brandon
Great, worked with me explaining everything the hole time. I gave them a budget and told them what I wanted and they found me a car that fit and was cheaper then my Max budget
Spent the morning at VW buying a used Jetta had a good experience. Staff was easy to deal with. They helped me run around to the bank and were in depth with all warrenties and anything I might need.
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